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Instructional Designers are in the business of teaching people Human User Interface skills so they can turn raw data into intelligence. Let me explain.
You know the definition of a human. You might not know the definition of interface. It is the place at which independent and diverse systems or groups interact and coordinate smoothly across a common boundary.
An interface is where input and output take place across a boundary. In today’s hyper-connected world interfaces take place when one person talks and another person or persons listen, or when people use a computer and a network to query data or to update a file.
The purpose of an interface is mutual exchange. The better the interface the better the mutual understanding. If I am interfacing in French and my colleague is interfacing through English, understanding is hard to achieve. If my colleagues are all from sales and marketing and I am from the IT department, understanding is similarly hard to achieve. You get the picture. Interfaces matter.
A common glossary helps. In other words it helps if the words, terms, or increasingly acronyms, the participants use in a particular domain of knowledge have a commonly agreed definition. A large number of aircraft and lives have been lost due to a lack of mutually understood terminology between air traffic controllers and pilots.
That being said, the purpose of this article is to explain why I believe that the purpose of instructional design is to create a HUI – Human User Interface – between the company and the information it needs to survive, prosper and evolve.
On one side of the boundary separating the company from the information it needs is data, and to be clear data is not information. Right at the boundary is the portal through which inputs and outputs take place. On the other side of the boundary are people whose job it is to transform the data stored on the other side of the portal boundary into actionable intelligence.
The ease with which the inputs and outputs, or communications, that take place between the people using the portal’s graphic user interface or GUI, and the data sources, and between themselves, make all the difference between gaining vital intelligence on which the company can act, or not.
The Human User Interface or HUI has four aspects. One-on-one communications with other people; one-on-many communications with other people; one-on-one communications with data; and many-on-one communications with the data.
The job of the Instructional Designer is to smooth out these relationships. This is not a simple task since it means having a GUI that is easy and intuitive and a human interface (HUI) between all members of the team, and the GUI.
My Terego Enterprise Training Method addresses the Human User Interface issue and shows a team how, by following specific steps, they can deploy KNOWLEDGE MINING and turn data into actionable intelligence.
To see an actual case study of the Terego Method© in action, watch this video.
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